These Shop Terms & Conditions explain how orders, shipping, payments, returns, withdrawals, refunds, physical products, digital products, and virtual products are handled in the Arabic for Nerds store.
If your question is not answered below, please contact us at [email protected]. Please include your order number whenever possible.
Nothing on this page limits any mandatory statutory rights you may have as a consumer.
Store operator
This website and store are operated by Gerald Drißner. Throughout this page, “Arabic for Nerds,” “we,” “us,” and “our” refer to Gerald Drißner / Arabic for Nerds.
Contact: [email protected]
Postal address:
Gerald Drißner
Postfach 35 03 30
10212 Berlin
Germany
Scope of these shop terms
These Shop Terms & Conditions apply to purchases made through the Arabic for Nerds WooCommerce store. This may include physical print-on-demand products, digital downloads, virtual products, and digital services.
Paid memberships and subscriptions may be subject to separate membership terms and checkout notices.
By placing an order in the store, you agree to the terms that apply to that order, including any product-specific information shown during checkout.
Products in our store
Physical products
Some physical products in our store are produced and shipped by Printful or another production partner after your order has been placed.
These products are printed on demand, but our standard store products are not individually personalized by you unless this is clearly stated on the product page.
Because our standard Printful products are not personalized with customer-provided names, images, or custom text, they are generally handled like normal physical goods for withdrawal and return purposes.
Digital products and downloads
Some products are digital downloads, such as Anki vocabulary materials, files, e-books, or similar digital content.
Digital products may be made available for download immediately after successful payment. The number of available downloads or the access period may be limited and will be shown where applicable.
During checkout, you may be asked to expressly agree that we may provide immediate access to the digital product before the withdrawal period expires. You may also be asked to acknowledge that, where applicable, you lose your statutory right of withdrawal once access to the digital content is made available.
Virtual products and digital services
Some products may be virtual products or digital services, such as digital advertising placements or similar online services.
If a virtual product or digital service requires review, setup, scheduling, publication, or manual processing, the exact handling may depend on the product description and the information provided during checkout.
We reserve the right to reject or cancel orders for advertising or similar placements if the submitted material is unlawful, misleading, technically unsuitable, harmful, spam-like, irrelevant to our audience, or otherwise not acceptable for Arabic for Nerds. In that case, we will either ask for corrected material or issue a refund where appropriate.
Orders
When is my order confirmed?
After placing an order, you should receive an order confirmation by email. Please check the order details carefully and contact us as soon as possible if something is wrong.
For physical products, production may begin shortly after the order is submitted. For digital products, access may be provided immediately after successful payment if the required checkout consent has been given.
What if I entered incorrect information?
You are responsible for providing complete and accurate order information, including your email address, billing details, shipping address, and any information needed to process the order.
If you notice a mistake, contact us immediately at [email protected]. We cannot guarantee that changes are still possible once production, fulfillment, download access, or service processing has started.
Shipping and delivery
When will I get my physical order?
Physical products are usually fulfilled first and then shipped. Fulfillment times and shipping times depend on the product, production partner, destination country, carrier, customs handling, and local delivery conditions.
Typical fulfillment may take several business days before shipping. Estimated shipping times may vary by destination and are not guaranteed unless expressly stated during checkout.
Where will my order ship from?
Physical products may ship from different production or fulfillment facilities depending on the product and delivery destination.
How do I track my order?
If tracking is available, you should receive a tracking link by email after the order has shipped.
If you have questions about tracking or shipment, contact us at [email protected] with your order number.
Will I be charged customs, import duties, or local taxes?
For international orders, additional customs duties, import taxes, local taxes, or handling fees may apply. These charges are assessed by local authorities or carriers and are not controlled by us.
Please check with your local customs office if you are unsure whether import charges may apply to your order.
My order should be here by now. What should I do?
Before contacting us, please check the tracking link, the shipping confirmation email, the delivery address, your local post office, and whether the package may have been left with a neighbor or pickup location.
If the shipping address was correct and you still cannot locate the package, contact us at [email protected] with your order number.
Wrong or incomplete address
If you provide an address that is incomplete, incorrect, or considered insufficient by the courier, the shipment may be returned to the production facility.
If a reshipment is possible, you may be responsible for additional reshipment costs after we have confirmed an updated address with you.
Unclaimed shipments
If a shipment is not claimed and is returned to the production facility, you may be responsible for the cost of reshipping the item, where applicable.
Payments, prices, taxes, and VAT
How can I pay?
Available payment methods are shown during checkout. Depending on availability, these may include card payments, PayPal, Klarna, or other payment methods offered through our payment providers.
Payments are processed by external payment providers. We do not store full card details on our own servers.
Do prices include VAT?
Prices are shown including applicable VAT where required. The exact taxes, shipping costs, and total order amount are shown during checkout before you place the order.
For international orders, additional customs duties, import taxes, or local charges may apply after purchase. These charges are not included unless expressly shown during checkout.
Withdrawal, returns, and refunds
How can I withdraw from a contract?
If you are a consumer and have a statutory right of withdrawal, you can use our electronic withdrawal form here:
Using the form sends us your withdrawal request electronically. We will confirm receipt electronically. This receipt confirms that we have received your request; it does not automatically mean that the withdrawal is legally effective in every case.
You can also find more detailed information here:
- Right of Withdrawal & Withdrawal Form
- Withdrawal Policy for Digital Content & Downloads
- Return & Refund Policy
Withdrawal for physical products
For physical goods, consumers generally have a 14-day right of withdrawal. For goods supplied in a single shipment, the withdrawal period usually starts when you, or a third party named by you who is not the carrier, receive the goods.
If your withdrawal is valid, we will refund the payments received from you for the withdrawn goods, including the standard delivery costs originally charged for shipping the goods to you. Additional costs for a delivery method more expensive than our least expensive standard delivery method are not refunded.
You are responsible for the direct costs of returning physical goods, unless we have expressly agreed to bear those costs or mandatory law provides otherwise.
We may withhold the refund until we have received the returned goods or until you have provided proof that you have sent them back, whichever is earlier.
Withdrawal for digital products
For digital content that is not supplied on a physical medium, your right of withdrawal may expire before the end of the 14-day withdrawal period.
This applies if, during checkout, you expressly agree that Arabic for Nerds may provide immediate access to the digital content before the withdrawal period expires, and you acknowledge that, where applicable, you lose your statutory right of withdrawal once access to the digital content is made available.
If you give this consent and we make the digital content available immediately, we generally do not offer refunds for that digital product merely because you changed your mind, no longer want the file, or have already downloaded or accessed the content.
This does not affect your mandatory statutory rights if the digital product is defective, inaccessible, not as described, or if you receive the wrong file.
Refunds for virtual products and digital services
For virtual products or digital services, refund eligibility may depend on the product type, whether we have already started or completed the service, whether required material was provided, and whether immediate performance began with your consent.
If you believe there is a problem with a virtual product or digital service, contact us at [email protected] with your order number and a description of the issue.
Do you offer exchanges?
We do not offer voluntary exchanges for different sizes, colors, or styles. If you are unsure which size to order, please check the size chart on the product page before placing your order.
If you ordered the wrong size, color, or style, this is not treated as a production error. Your statutory withdrawal rights, where applicable, remain unaffected.
Wrong, damaged, or defective items
If you receive a wrong, damaged, misprinted, mislabeled, or defective item, contact us at [email protected] as soon as possible.
Please include your order number, a short description of the issue, and clear photos of the item and packaging. This helps us resolve the issue with our production partner.
For production or shipping claims, please contact us within 4 weeks after receiving the product. For packages lost in transit, please contact us no later than 4 weeks after the estimated delivery date. These timeframes help us process claims efficiently and do not limit mandatory statutory rights.
Digital download access
If your order contains a digital download, the download link may be shown on the order confirmation page and/or sent by email after successful payment.
Please download and store your files safely. If you cannot access a file, if a download link does not work, or if you receive the wrong file, contact us at [email protected].
You may not resell, redistribute, publicly share, upload, or otherwise make our digital files available to third parties unless this is expressly permitted in writing.
Intellectual property
All content, designs, digital files, learning materials, product texts, images, logos, and other materials provided through Arabic for Nerds remain protected by copyright, trademark law, or other applicable rights unless expressly stated otherwise.
Purchasing a digital product gives you a personal right to use that product. It does not transfer copyright or ownership of the underlying material.
Errors, availability, and order refusal
We try to keep product information, prices, availability, shipping information, and checkout information accurate. Errors may occasionally occur.
We may cancel or refuse an order if a product is unavailable, if there is an obvious pricing or product-information error, if payment fails, if fraud or abuse is suspected, or if the order cannot reasonably be fulfilled.
If we cancel an order after payment has been received, we will refund the affected payment where no product or service has been validly provided.
Privacy and data processing
We process order data, payment-related data, shipping data, contact data, and withdrawal or consent records as needed to process orders, handle customer support, comply with legal obligations, and protect our rights.
More information is available in our Privacy Policy.
Contact
For questions about orders, shipping, payments, returns, withdrawal requests, digital downloads, or defective products, contact us at:
Please include your order number whenever possible.
This page is intended to explain our shop terms in clear language. It does not replace any mandatory statutory withdrawal notice, privacy notice, product-specific checkout information, or other mandatory consumer information that may apply to a specific order.
Last updated: June 2026.
