This Return & Refund Policy explains how statutory withdrawal, returns, refunds, exchanges, defective items, physical products, digital downloads, and virtual products are handled in the Arabic for Nerds store.
Please read this page carefully before placing an order. Nothing on this page limits any mandatory statutory rights you may have as a consumer.
If your question is not answered below, please contact us at [email protected]. Please include your order number whenever possible.
Statutory withdrawal
How can I withdraw from a contract?
If you are a consumer and have a statutory right of withdrawal, you can use our electronic withdrawal form here:
Using this form sends us your withdrawal request electronically. We will confirm receipt electronically. This receipt confirms that we have received your request; it does not automatically mean that the withdrawal is legally effective in every case.
You can also contact us by email at [email protected]. Your withdrawal does not need to include a reason.
What happens after a valid withdrawal?
If your withdrawal is valid, we will refund the payments received from you for the withdrawn item or order, including the standard delivery costs originally charged for shipping the item to you.
Extra costs for a delivery method chosen by you that is more expensive than our least expensive standard delivery method are not refunded.
Refunds are normally issued to the original payment method used for the order. Processing times may depend on the payment provider, bank, card issuer, or payment service used.
For physical goods, we may withhold the refund until we have received the returned goods or until you have provided proof that you have sent them back, whichever is earlier.
More withdrawal information
You can find more detailed withdrawal information here:
- Right of Withdrawal & Withdrawal Form
- Withdrawal Policy for Digital Content & Downloads
- Electronic Withdrawal Form
Physical products
Print-on-demand products
Some physical products in our store are produced and shipped by Printful or another production partner after your order has been placed.
These products are printed on demand, but our standard store products are not individually personalized by you unless this is clearly stated on the product page.
Because our standard Printful products are not personalized with customer-provided names, images, or custom text, they are generally handled like normal physical goods for withdrawal and return purposes.
Returning physical products
If you validly withdraw from a contract for physical goods, you must send the goods back without undue delay and no later than 14 days from the day on which you inform us that you withdraw from the contract.
The deadline is met if you send the goods before the 14-day return period has expired.
Please contact us before sending anything back so that we can provide the correct return instructions and match the returned item to your order.
Please do not send returns directly to Printful or to any production facility unless we have instructed you to do so.
Who pays return shipping?
You are responsible for the direct costs of returning physical goods, unless we have expressly agreed to bear those costs or unless mandatory law provides otherwise.
Can a refund be reduced?
For physical goods, you may be responsible for any loss in value if the item has been handled in a way that goes beyond what is necessary to check its nature, characteristics, and functioning.
This means you may inspect an item as you would in a shop, but using, washing, damaging, altering, or otherwise reducing the value of the item may affect the refund amount.
Do you offer exchanges?
We do not offer voluntary exchanges for different sizes, colors, or styles.
If you are unsure which size to order, please check the size chart on the product page before placing your order.
If you ordered the wrong size, color, or style, this is not treated as a production error. Your statutory withdrawal rights, where applicable, remain unaffected.
Wrong, damaged, or defective items
If you receive a wrong, damaged, misprinted, mislabeled, or defective item, please contact us at [email protected] as soon as possible.
Please include your order number, a short description of the issue, and clear photos of the item and packaging. This helps us resolve the issue with our production partner.
For production or shipping claims, please contact us within 4 weeks after receiving the product. For packages lost in transit, please contact us no later than 4 weeks after the estimated delivery date. These timeframes help us process claims efficiently and do not limit mandatory statutory rights.
Wrong or incomplete address
If you provide an address that is incomplete, incorrect, or considered insufficient by the courier, the shipment may be returned to the production facility.
If a reshipment is possible, you may be responsible for the additional reshipment costs after we have confirmed an updated address with you.
Unclaimed shipments
If a shipment is not claimed and is returned to the production facility, you may be responsible for the cost of reshipping the item, where applicable.
Digital products and downloads
What is your policy for digital downloads?
Some products in our store are digital products, such as downloadable Anki vocabulary materials, e-books, files, or similar digital content.
At checkout, you may be asked to expressly agree that we provide immediate access to the digital product before the withdrawal period expires. You may also be asked to acknowledge that, where applicable, you lose your statutory right of withdrawal once access to the digital content is made available.
Once immediate access to a digital download has been provided after this consent, we generally do not offer refunds for that digital product merely because you changed your mind, no longer want the file, or have already downloaded or accessed the content.
If you submit a withdrawal request for a digital product, we will check whether immediate access was provided after your express consent and acknowledgment. If the right of withdrawal has expired, we may reject the withdrawal request for that digital product.
This does not affect your mandatory statutory rights if the digital product is defective, inaccessible, not as described, or if you receive the wrong file.
Technical problems or wrong digital files
If you receive the wrong digital product, cannot access the file, or experience a technical problem, please contact us at [email protected].
Please include your order number and a short description of the issue. We will help you access the correct file or resolve the problem.
Use of digital downloads
Digital downloads are provided for your personal use unless the product page expressly states otherwise.
You may not resell, redistribute, publicly share, upload, or otherwise make our digital files available to third parties unless this is expressly permitted in writing.
Virtual products and digital services
For virtual products or digital services, such as digital advertising placements or similar online services, refund eligibility may depend on the product type, whether we have already started or completed the service, whether required material was provided, and whether immediate performance began with your consent.
If an advertising placement, sponsorship, or similar virtual product requires review, we may reject submitted material if it is unlawful, misleading, technically unsuitable, harmful, spam-like, irrelevant to our audience, or otherwise not acceptable for Arabic for Nerds.
If we reject material before the service has started and no replacement material is accepted, we will issue a refund where appropriate.
If you believe there is a problem with a digital service or virtual product, please contact us at [email protected] with your order number and a description of the issue.
Refund processing
How are refunds issued?
Refunds are normally issued to the original payment method used for the order.
Depending on the payment provider, bank, card issuer, or payment service used, it may take additional time before the refunded amount appears in your account.
If only part of an order is withdrawn or refunded, the refund will normally relate only to the affected item or part of the order.
Manual review of refund and withdrawal requests
Withdrawal and refund requests may be reviewed manually, especially where an order contains both physical and digital products, where only part of the order is affected, or where digital access has already been provided after express consent.
The electronic receipt of a withdrawal request confirms that the request was received. It does not automatically mean that a refund is due or that the withdrawal is legally effective for every item in the order.
Contact
For withdrawal requests, return questions, refund questions, defective products, wrong items, digital download problems, or virtual product issues, please contact us at:
Please include your order number whenever possible.
This website is operated by Gerald Drißner. Throughout this page, “we,” “us,” and “our” refer to Gerald Drißner / Arabic for Nerds.
This page is intended to explain our store handling process in clear language. It does not replace the statutory withdrawal notice, Terms and Conditions, Privacy Policy, product-specific checkout information, or any mandatory consumer information that may apply to a specific order.
Last updated: June 2026.
